About Us

Welcome to Drayton Valley Ford

Not all Ford dealers are created alike. We all proudly display the blue oval above our front entrance, but here at Drayton Valley Ford we have built a reputation of trust and dedication within our community and for good reason.

We’re in the business of Customer Service Excellence

Ask any one of our team members what our #1 priority is and they’ll tell you: “Doing whatever it takes to make the customer happy!” It’s more than words to our team, it’s a culture. We celebrate every positive review, survey or comment as one team and likewise work together to resolve any issues that arise. No such thing as getting the run-around, or finger pointing at different department’s in our store. Our customers have an army of over 30 people all working to make their experience easy, fun and stress-free.

Our team

It all starts here. Our people are the foundation to our commitment of service to our customers and the community. We maintain top standards of training and education, offer above standard assistance programs and we have a focus group of staff members that provide a “voice” to management about how to improve customer experience as well as staff experience. Happy, Empowered Employees = Happy, Completely Satisfied Customers.

We understand who signs our pay cheques

We need you! We are a small town dealership in a small market, every customer is important to us. Our team works for YOU and they appreciate any opportunity to help you with your vehicle purchase, service or part. We know there are a lot of options out there, so when you choose to shop with us we roll out the red carpet and take pride in the experience we’ll provide.

We will beat big city dealers!

We guarantee that we will beat Edmonton, Rocky Mountain House, Rimbey and any other Alberta dealer’s pricing on any new Ford in our inventory or on a factory ordered Ford when the comparison is based on the selling price of the vehicle including all fees, (and if applicable, the cost of financing, all add on products including Ford’s Extended Warranty, life and disability insurance, protection packages and dealer installed options).

No tricks, games or gimmicks

The price we quote you includes all fees and charges except GST, there will be no surprises when it’s time to do the paper work.

No high-pressure sales tactics

Over 70% of our monthly sales are repeat and referral. We are not in the business of jamming a vehicle down your throat or pushing you towards whichever vehicle we want off the lot. That’s why people continue to return to us for years and years, and why they feel comfortable sending their family and friends to see us. This is how we make a living, treating people with respect and integrity so they will stay loyal to our team.

Open door policy

We are not part of a large dealer group. The owners and managers are always around and their doors are always open. We have a dedicated Customer Relations Department specifically in place to always make sure we are available to discuss concerns or provide help in any way to our customers.

Put our team to the test and see for yourself! Thank you for visiting our website and we hope to hear from you in person very soon.

Customer Testimonials

4.4

Great friendly service

Dave Reesor

love it

JERRY JOHAL

Went in to get a quick top up on my tires and a guy named Denver was quick to greet me. He was friendly and welcoming.

Kyle & Nicole Galavan

My husband and I broke down about half an hour outside of Drayton Valley , after a quick tow the Ford service department took care of us. We were headed to Vancouver that day and had a random part break on us, the throttle body and luckily we were in the hands of Drayton Valley Ford. The service ladies were very quick getting a mechanic on our truck and kept us up to speed on the progress. We weren’t sure how long it would take or if they had the part so we were planning on having to stay in Drayton Valley for several days as the next day was Canada day. Luckily they had the part and were able to fix it several hours before we even expected them to, they also went above and beyond and the mechanics took a look at the whole truck including the breaks which needed to be changed. After working through his lunch the mechanic finished our truck in time for us to get back on the road and off to BC. The service lady who had taken care of us even called the next day after the holiday to make sure we made it to BC safely and that there hadn’t been any further issues with our truck. When we broke down we didn’t have high hopes of making it to our destination anytime soon but the hospitality and excellent service we experienced here made sure that we did.

Karisa Sehn

Awesome service and awesome staff.

Norm C

Amazing parts dept... A MUST VISIT

Jeffrey Selby

Amber in the QuickLane deserves a medal.

Tyler Beckett

part's department treated me real good. Shipped my a FULL EXHAUST for my f150 5.0 next day. no frills and great price! Thanks.

High Octane

Very helpful and pleasant to deal with.

Danny Chow

Professional and friendly. I felt welcome.

julianpaulband

Today I had my vehicle in at the Accessories Department at the local Drayton Valley Ford Dealership for a new windshield. Feels very good to find a place where I can have my windshield replaced with such care. Jayson handles the windshields and accessories himself. His attention do detail, cleanliness, and customer satisfaction was all out awesome. He takes high standards of pride in his work, and the way the vehicle is returned to the customer. I will definitely be calling Drayton Valley Ford home for my windshield related repairs! -Thank You!

Brett Milford

Excellent service! You're called by name and treated like family at DV Ford! A super place to buy a vehicle and get it serviced! You'll always get looked after at DV Ford!

Dave Elliott