About Us
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Welcome to Drayton Valley Ford
Not all Ford dealers are created alike. We all proudly display the blue oval above our front entrance, but here at Drayton Valley Ford we have built a reputation of trust and dedication within our community and for good reason.
We’re in the business of Customer Service Excellence
Ask any one of our team members what our #1 priority is and they’ll tell you: “Doing whatever it takes to make the customer happy!” It’s more than words to our team, it’s a culture. We celebrate every positive review, survey or comment as one team and likewise work together to resolve any issues that arise. No such thing as getting the run-around, or finger pointing at different department’s in our store. Our customers have an army of over 30 people all working to make their experience easy, fun and stress-free.
Our team
It all starts here. Our people are the foundation to our commitment of service to our customers and the community. We maintain top standards of training and education, offer above standard assistance programs and we have a focus group of staff members that provide a “voice” to management about how to improve customer experience as well as staff experience. Happy, Empowered Employees = Happy, Completely Satisfied Customers.
We understand who signs our pay cheques
We need you! We are a small town dealership in a small market, every customer is important to us. Our team works for YOU and they appreciate any opportunity to help you with your vehicle purchase, service or part. We know there are a lot of options out there, so when you choose to shop with us we roll out the red carpet and take pride in the experience we’ll provide.
We will beat big city dealers!
We guarantee that we will beat Edmonton, Rocky Mountain House, Rimbey and any other Alberta dealer’s pricing on any new Ford in our inventory or on a factory ordered Ford when the comparison is based on the selling price of the vehicle including all fees, (and if applicable, the cost of financing, all add on products including Ford’s Extended Warranty, life and disability insurance, protection packages and dealer installed options).
No tricks, games or gimmicks
The price we quote you includes all fees and charges except GST, there will be no surprises when it’s time to do the paper work.
No high-pressure sales tactics
Over 70% of our monthly sales are repeat and referral. We are not in the business of jamming a vehicle down your throat or pushing you towards whichever vehicle we want off the lot. That’s why people continue to return to us for years and years, and why they feel comfortable sending their family and friends to see us. This is how we make a living, treating people with respect and integrity so they will stay loyal to our team.
Open door policy
We are not part of a large dealer group. The owners and managers are always around and their doors are always open. We have a dedicated Customer Relations Department specifically in place to always make sure we are available to discuss concerns or provide help in any way to our customers.
