The following testimonials are from real customer comments made on our Facebook reviews, Google reviews and Ford of Canada's Satisfaction Survey results for Drayton Valley Ford. Our team's number one priority is to our loyal customers. That's why we will work hard to ensure your experience with all of us is unrivalled! Come by and see for yourself what all the excitement is about! Delivering exceptional service every day makes us all Drayton Valley Proud.
Tammy M: "Everything was awesome, as always, I was completely satisfied. Amber covers everything when I am in. She is very good at her job and is always pleasant, professional and knowledgeable. "
Neil L: "Always smiling faces to greet me at Quick Lane."
Jefferson W: "Staff are very professional when I deal here. My recent service with my Corvette involved changing over my tires onto new rims I appreciated that Steve and the team took the time to speak with me using care with the changing of the tires onto the rims."
Brandy C: "Amazing experience with your Sales team! From choosing the vehicle to signing the papers everything was easy and simple."
Terrence M: "So impressed with how well my purchase went. Love showing my new truck off, and look forward to coming into service."
Stephanie M: "The service department as well as sales and finances are awesome. They always are quick to make sure that you do not spend hours filling out paperwork. They do an awesome job at showing and explaining everything as well."
Jamie H: "Service department got my vehicle in right away."
Susan F: "They always are super friendly."
Leo B: "So very pleased with the service provided! Glad I made the drive to DV from Breton. Will definitely be back again."
Garry R: "Service was excellent as always, Wish there was a DV Ford closer to Gainford. Your dealership is worth every dollar I spend."
Kelly D: "Dealing with your parts team is always easy. Whenever we call in or stop in, we are always treated with courteous staff and parts readily available or ordered in quickly."
Craig W: "One of the best service departments I have been into. I would have to say a 5 Star experience!"
Gilbert B: "Drayton Valley Ford is always good to me and ensure my vehicle and I are well taken care of. A+ service is always delivered when I am in. Thank you for being there to help me with all my vehicle needs, and making me feel like a valued customer."
Danial B: "Very pleased as usual. Thanks again!"
Dan V: "I was very impressed, on how quickly my service was done."
Vincent S: "When requested remote start and tire upgrade was forgotten, (it was) dealt with (and) quickly resolved.""
Robert W: "Buying my new ford truck at DV Ford was a great experience!"
Ethan R: "The service was absolutely amazing, I had given up on dealerships for years until now. Everyone I dealt with were fantastic and diligent. Parts came quick if they weren't already in stock and prices were actually reasonable".
David B: "Service was great. Nice area to wait while they changed my oil. Staff were friendly checking in if I wanted coffee or anything."
Shawn L: "I am always treated very well when in for service. I live in Nisku and will continue to make the drive for great service and staff."
Charmaine D: "The service received surpassed all my expectations. Staff kept me up to date as to where the repairs were at, and completed ahead of promised time."
Howlin' Hills: "All Departments work well together to ensure your truck and accessories are completed as requested! Very experienced and friendly staff!"
Chantelle L: "Easy and very professional staff. Thank you!"
Tiffany J: "Brett, Daniel and Jennifer all made the purchase easy and fun. Great work!"
Daniel H: "Best service experience I've had!"
Doreen C: "Been dealing with this company for a number of years."
William A: "Pleasant experience."
Corly P: "Everything was excellent!"
Chris W: "Amazing staff that really care about their customers."
Wayne H: "Your front end service girls always greet us with a smile and are pleasant, helpful and caring in all aspects of their job."
Darreld W: "Always exceptional service provided to me by your Quick Lane staff. Friendly, quick and helpful. Why I keep coming back."
Harry G: "While into your dealership for service, everyone was very pleasant keeping me posted on what was happening with my vehicle and always asking me if I needed anything while I was waiting."
Ryan E: "Has and always a great experiance."
CAB Rentals: "Love the customer service, keeps me coming back."
Cody O: "Service department was busy, but they managed to fit me in. One can always appreciate that."
Florence B: "Your service is always excellent. I have been a customer for many years. Thank you for following up and being amazing!"
Jolene I: "The maintenance on my truck was completed quickly and professionally. I appreciate the over-and-above customer service provided from your Quick Lane, each and every time."
Wayne/Grace H: "The staff of DV Ford never let me down, they always help me to find what I need and always are efficient and excellent with any of the servicing we have ever had."
Roger W: "Had my first service done at Drayton Valley Ford and was very happy. Got me right in and (it) was very pleasant."
Carrie K: "This experience was awesome!".
Tanile L: "It was perfect!
Forest Resources: "Every thing went very smooth."
Doug W: "Always completely satisfied with the service team at Drayton Valley Ford."
Pete R: "The team at Drayton Valley Ford continues to go over and above in all areas and departments. I look forward to purchasing my new dually from them. "
Lorraine F: "The Service department has always treated us well. Their friendly staff understand that not all people are mechanically knowledgeable. I appreciate the time they take to explain the repairs or work completed. I always feel confident that my vehicle is safe for all my travel."
Dwight O: "Parts person was very helpful in providing all my options for tires. Quote was far less than anywhere else in town."
Dario V: "The service I receive at Drayton Valley Ford is always FANTASTIC! From the moment I walk in the door to the moment I leave, I am treated with courtesy and respect."
Terry L: "The team at DV Ford is always there to assist myself and family in any way they can. Information on vehicle repairs is explained and relayed in a professional manner. So many reasons we continue to come to DV FORD."
Haley M: "Service was a 10/10. Everything was fast, efficient and super helpful. I love going into Drayton Valley Ford, your team is exceptional!"
Peter S: "Exceptional service each and every visit."
Jocelyn G: "The whole sales experience was excellent from start to finish. I was not pressured, provided all information and treated with the utmost of respect. One ecstatic customer!"
Don P: "Another 100% experience purchasing with your dealership!"
Tanya H: "Service and staff was amazing. Loved the experience!"
Paul U: "Friendly salesman that knew his business."
Kurt M: "Every aspect of our sales experience was great! The staff was the best my wife and I have ever dealt with. They were professional, courteous, answered all our questions and made us feel at ease. We have no doubt that we went to the right dealership to purchase. Loved the staff!"
Jody L: "Customer service was great!"
Barbara B: "Everything is always excellent. The staff are very helpful and always friendly."
Anthony G: "Customer service is always 100% at Drayton Valley Ford. Always friendly and helpful!"
Kenneth M: "Good job!"
Brian T: "Salesman worked hard in finding and suggesting trucks that fit my want list."
Kurt & Angie M: "My wife and I recently purchased a 2017 Ford Fusion through your Drayton Valley store. Our experience was great! The staff treated us with the utmost of professionalism, went to all lengths to ensure we were shown the vehicles we were interested in, moved vehicles around that enabled us to drive the showroom Fusion, which became our purchase. At no point did we feel we weren't being given all the consumer facts, the sales team (Jason) was very patient and knowledgeable while explaining all equipment related, and was very courteous. Overall, a great experience at your Ford dealership and we would recommend, as well as, look to purchase again in the future."
Alex B: "An absolute excellent experience. All parts were in stock to address my concern, a courtesy ride both ways and amazing staff that took care of me!"
Jefferson W: "Great efforts from the young parts lady that helped me find the right tires for my vehicle. Over and above and most important.. patience! Thank you for the great experience."
Joan W: "Thank you for another great experience. Not only did you pick up my truck and deliver it, but service was amazing. I went to the wrong area, and the girl didn't just point me in the right direction...she walked me over and waited until I was served before leaving!!! Love the wonderful service!"
Sheri D: "Found the whole experience from booking to getting my keys back a quick and easy process!! Thanks!"
Darren P: "Very good expierence."
Milissa K: "I am beyond happy that my vehicle was in and done before my scheduled appointment!"
William D: "All went well enjoy going to DV Ford."
Gary E: "I am so pleased with the service I have received over the years. Your team has worked hard to earn my loyalty. I appreciate the amazing customer service and how my car is taken care of promptly. I have referred 2 people to your dealership, one being my daughter who lives in Edmonton. Thank you for your hard work and efforts!"
Egon B: "Good service and fast. There was not any possible way anything could have been improved!"
Jim C: "Your parts team took the time to ensure I had everything I needed prior to leaving. Even were kind enough to help me to the truck! Personable and friendly service is what keeps me coming back."
Denise S: "Each person I had contact with was very helpful and made it clear my satisfaction was most important to them. They were not pushy and gave me time and space to make up my mind as to which vehicle I would be happy with. Very welcoming."
Thomas M: "Amber was terrific as well as the service techs."
Adrianna D: "Very happy with the service I received."
Thomas B: "Everything went extremely well. I have purchased a lot of Ford trucks this is the best My sales person Jason was most excellent he explained every part of the truck and Ford missed nothing on this unit hats off to Ford."
Marlee P: "I appreciated how the sales staff to their time in the sales experience and the professionalism each member I encountered had. They went beyond expectations!"
Salah C: "I felt like I was family - very well treated."
Muriel H: "Your service team continually goes the extra mile for myself and family. Excellent explanation by Amber and the technician of all work completed and areas needing addressed. I am totally satisfied."
Bill Davies: "Everything was excellent as always with my service. I appreciate the communication and personable customer service!"
Raylee W: "The sale experiences was excellent. Sales team was knowledgeable and very accommodating from start to finish!"
Tina C : "The young lady that assisted me at the parts desk was outstanding. Thought the parts were going to be a week , but she had them there the next day!"
Roger G: "We got the colour of truck we wanted and we got to deal with our favourite sales person Brett@draytonvalleyford. He is the best!"
Beth F: "Your team at Drayton Valley Ford has gone above and beyond to help me. It's been a pleasure to be a customer with you."
Daryl M: "Service is always great when we come to Drayton Valley Ford. However, this service was exceptional. Your staff deserve a pat on the back for all the improvements over the years. Keep it up!"
Jadee D: "Amazing service, would not go anywhere else."
Ronald R: "Love my Taurus and appreciate having the excellent local Drayton Valley Ford. Service surpasses the rest in town. Friendly staff who help you however they can in a positive way."
Elaine P: "The service is always phenomenal, I never have to fight to be heard, everyone is very in tune to my vehicle needs and there to help me at every visit."
Greta M: "Your staff are courteous and friendly. I am always pleased with the work completed and the young men who come out and speak with me after my service. Thank you!"
Robert J: "Sales experience was 100% excellent! Would not go anywhere else to purchase. Highly recommend them!"
Roberta D: "Friendly atmosphere."
Colin F: "Great Dealership.... Great People!"
Shaylin E: "Thanks for the great service, I booked an appointment for my tires to get changed over and then I needed an oil change once I saw the kilometres on my truck. It was so great you took it in stride and did that for me too."
Jolene I: "Amber is amazing. She always gets me in and out as it is hard to wait around with three-year-old twins."
Craig M: "Everything was great!"
Carol-Lee P: "Best service I've ever had at any ford dealership!"
Misty Ridge: "Colin Frost was professional, courtious, and friendly to deal with. I was treated very well. And purchased a very nice truck."
Mike K: "The service at Drayton Valley Ford has come a long way. Glad to have a service department that cares, wanting to fix the problem, and not give you the run around."
Paul B: "Dropped in for an oil change and was greeted with friendly staff. Got me in right away and back on my way. Even had a few rock chips fixed at a great price!"
Darrin P: "Sales experience was exceptional and why I came back again to purchase this truck. No pressure with sales people that answer your questions honestly."
Andy K: "Excellent service. They really know how to look after customers. Thank you!"
Joseph P: "They were awesome and treated me like a valued customer."
Anonymous: "Everything went extremely well through out my sales experience. I have no complaints."
Anna S: "Tire change oil change excellent!"
Carl P: "Service advisor called about additional work needed on my vehicle and if I wanted to complete the work."
John M: "Excellent prompt professional service done with a smile."
Eleanor S: "The service at Drayton Valley Ford surpasses my expectations every time. There was a time 6 years ago that we questioned even purchasing from you, and I am glad we did. The technicians go out of their way to greet me when I am there, and no matter what questions I have, they answer them in a respectful manner. This gives me confidence that my vehicle is running well, and I as a customer am safe on the road. "
Paul D: "The service girls were excellent to deal with, kept me informed of the vehicle status and all work needing to be completed. Fast and friendly with no BS. I like that. Thank you for the follow up!"
Doug W: "Service was excellent, completed in a timely manner and well executed."
Barb M: "Sales experience was exceptional! Straight forward dealings with no run around gimmicks! Defiantly recommend staying local, far better than the city."
Darryl R: "The service was great!"
Dallas M: "Drayton Valley Ford is an all around great dealership. I've never owned Fords until lately. I bought a Lariat and was so pleased with it that I bought an Escape as well. Although I bought a couple years used and not from this dealership, I was amazed on how they treated me as though I did. They always phone after every service to ensure I was treated right. Never had that before. My next truck will be purchased new, and I assure you that it will be from Drayton Valley Ford.
Simon S: "Thank you so much for all your help and advice. I was on a tight schedule and everyone was amazing! There are no words to express how thankful I am. Will definitely recommend you to everyone!"
Curtis M: "Your service team exceeds my expectations every time. Everyone goes over and above providing excellent customer service."
Denis C: "Sales experience was absolutely excellent, Brett took the time to review all the bells and whistles of the vehicle, as well ensured I was well taken care of through the whole process."
Tiffany H: "Colin was exceptional and so very helpful through the whole process. Explained everything to me on delivery, and did not make me feel dumb when I said I may have to come back for another tutorial. Would recommend DV Ford to everyone, non-pressure, great price and atmosphere."
Harley H: "Everything went very well if I had any questions they were answered promptly."
Colleen S: "Got me in on short notice."
Byron S: "Accuracy of the details of the service was better this time than in the past (getting synthetic oil as requested for example)."
Denis C: "Had my truck stolen. The help I got from the people at DraytonValley Ford was above and beyond."
Cesar R: "Your service team is always pleasant and helpful with all the serving of my Taurus and F-150. Thank you for providing the amazing local service!"
Verma H: "The staff are quick to get my vehicle completed, and make sure I always have a ride if it will take longer."
Harley H: "Drayton Valley Ford is well worth the drive to buy and service. My second vehicle this year, outstanding service in every department."
Thomas W: "Drayton Valley Ford always does a good job."
Stephanie D: "Everyone is a real treat!"
Barbara G: "Review of up coming maintenance as reminder would be good. Good friendly service every time though."
William S: "Great service. (The) staff is very accommodating,"
Bonnie Y: "I love that they call you to let you know your vehicle is done. Then come pick you up."
Simone I: "I was happy that Jason kept me up to date with what was happenning while I was making my decision to buy a Ford."
Wayne N: "Great work!"
John M: "DV Ford listens to what I say and don't argue."
Alton W: "Excellent sales staff!"
Chantel G: "Everything was just super!"
Denise H: "Excellent Service!"
Christine G: "The service was great!"
David F: "I liked the fact that the sales guy was relaxed and not putting me under presure."
Denise H: "A perfect 1st appointment, treated with the utmost of respect along with quick and efficient work."
Ben B: "Very pleased with everything, team is doing an excellent job of serving him and completing what he needs done on his truck."
Dan B: "Everything was good. The mechanic even took me in the back and explained a few things with my truck. Very happy with the service from both him and the lovely lady at the Quick Lane desk. Always happy and helpful. Worth the drive. Thanks."
Tanya L: "My experience was excellent!"
Ida G: "I am very pleased with the quality of service. And the prompt deliver and pick up. It was a busy day that day for me and they got in/out very fast so I could get on my way. Very polite driver. Then a few days later, I went back and bought a 2017 Ford Escape and 2017 Ford F150 4x4. Thanks to Karen from Drayton Valley Ford for the ride and polite conversation. Now I own new vehicles and I will always continue taking my vehicles there for service."
Barry S: "I had a problem with a brake shoe falling off and the service department got me back on the road in no time. I appreciate their help. EXCELLENT SERVICE!"
Anne W: "It was also nice to have a ride home and back as well. Very friendly people at DV Ford."
William S: "The sales experience was relaxed with the sales person allowing us some time to look around and compare our options. Love our new Explorer and would recommend the DV team for others in the market to purchase."
Michelle M: "Whenever we need to purchase or service, Drayton Valley Ford has been there and took care of all our vehicle needs. We service many vehicles with just our family, and not one complaint. Quick to get us in, explain all work and treat us amazing. Glad we have a dealership we can trust and know they have our best interest at heart."
Lonnie M: "Staff was dedicated to good service."
Philip D: "All was good."
Michelle S: "All was good! Nothing to add."
Tyler M: "Very pleased with the work. (I) was glad the water pump was under warranty. The staff was fantastic!"
Greg P: "Service was PERFECT, could not have asked for anything more while I was there with my truck."
Clark B: "I was very pleased with the whole buying experience easy to deal with , no pressure, great price and excellent service. I am eager to use your Service Department as I have heard positive feedback out in the community."
Candace C: "People were very friendly and seemed to get the work done at a reasonable rate."
Shannon P: "I appreciated the speed and efficiency of the Quick Lane team."
Kyle M: "You fixed my truck well had me on the road in no time. Nothing to improve keep it up!"
Kimberly W: "Fast service, friendly, wonderful experience, thank you!"
C&R M: "Everything went smooth from my first initial visit to when I walked out with the keys . Thanks to Colin, Danial and Jennifer."
Roger W: "Everything was great. All staff was very easy to deal with. No pressure, very friendly and helpful with all our questions. Overall, a wonderful experience."
Roberta R: "Great service."
Ian N: "Excellent service from start to finish. Amber is always a pleasure to deal with. She's polite, professional and friendly. One of the many reasons I love Drayton Valley Ford!"
Joseph N: "Chris and the rest of the team are great keep up the great work."
Rick A: "Friendly people who really seem to care about each customer. They greet me by name and are always completely honest and upfront. It's great to see such young staff so involved in the customer experience. Must be a great training program at the dealership."
Ava C: "Amber was excellent!"
Ernie M: "Overall, the service received is what I expect from my service providers. This is my first time at the dealership and the experience was excellent. All in all it was a pleasant experience and am happy with Fords performance. Thank you and I look forward to seeing you in the future."
Wes S: "Always greeted at the desk by my first name! Amber is always very thorough and friendly. Wonderful, fast yet professional and friendly service ALL the time."
Judy T: "Very friendly staff, willing to help out."
Jo-Anne R: "Our first service with your dealership and what an amazing experience. Promptly greeted by your friendly staff, service was completed quickly, offered to sign up with your rewards program which we did! Customer service surpassed our expectations. Definitely will be back again!"
Ryan E: "Drayton Valley Ford surpassed my expectations. Personable customer service and staff that treat customer's right."
Amber S: "Shout out to your detail team! They always make my baby look fantastic!"
Jo-Anne R: "Very informative when asked a question strived to get the answer. As a new customer was very happy and will continue to use Drayton Valley (Ford) as my service centre. Interested in also trying them for my service needs in my Dodge."
Ryan E: "Jen, Ryan, Brett, and Jason were all so very helpful when I bought my truck with all my questions and updating me with all the new technology. I will definitely be buying my next truck from Drayton Valley Ford."
Murray F: "I get consistently great service from the team at Drayton Valley Ford. They go above and beyond to make sure I'm satisfied. These are a friendly, hardworking group who seem to genuinely care about delivering exceptional customer service."
Howlin' Hills Holdings: "Adrianna in Parts at the Drayton Valley dealership. She looks after me like a personal assistant and is always on her A- Game."
Marilyn and Harry G: "The sales experience was perfect. Colin and Danial were very helpful throughout. Their patience was appreciated as we went through all the functions of the vehicle. A great experience all around."
Bev B: "Every single service I am greeted by name and immediately offered a ride. When I wait for the car to be done each and every staff smiles and offers me coffee of water. Always a great experience at Drayton Valley Ford."
Allan T: "Glad we stayed local to purchase. The whole experience was great a perfect score to Drayton Valley Ford. We are always treated well when in your store, and appreciate everyone that helps us with servicing and purchasing."
Donna M: "Service of our truck was amazing. Quickly completed in a friendly atmosphere. This is why we come to Drayton Valley Ford. Awesome service."
Danny B: "Excellent service and friendly people always willing to help with everything you need and look after you before and after your service. Keep up the good work!
Stephen S: "Both the tech and the advisor were just top notch-people."
Marco L: "The staff and service experience was very positive. They were knowledgeable, accurate and prompt. Very appreciated."
James M: "As always, when I get to Drayton Valley Ford,I am very well looked after as soon as I walk through the door, starting with a warm greeting from Amber, to a big hello and a visit from Jason, the fellow that sold me my truck! They make going their an event and I would not change a thing. I actually look forward to my service appointments!
Anonymous: "The ladies at Quick Lane always are bright cheerful and speedy in their service. Well done!"
William T: "Sales where prompt at getting prices for me."
Pat M:" Thank you to the service team for a job well done. While waiting for my vehicle, I was asked by many staff if I was taken care of and if I would like a coffee or water. A friendly atmosphere where people care is just one of the reasons I come to Drayton Valley Ford."
Pete R: " 100% completely satisfied with this trip in. Parts staff work with me to provide the best price!"
John S: "Sales experience was smooth and easy. No hiccups or pushy people rushing you into a decision. Sales guy thoroughly went over all the many features and functions of the vehicle, and didn't make me feel dumb when I had to go back for help. Friendly staff all around"
Elton H: "Sales team outdid themselves by searching and finding the truck I wanted. Great pricing and amazing follow up. 5 plus stars for all the team at Drayton Valley Ford."
Nicole M: "Everything was well done. I enjoy going to Drayton Valley Ford."
Kenneth M: "Great service!"
Inmaculada A: "It's nice to go to Drayton Valley Ford to have my regular service (Regular Maintenance check) for my Ford Fiesta. I always go there twice a year for my vehicle. Ian, is the one who handles my car last time I went there and he is really good and it was done quick and somebody phoned me for the chip in my wind shield which I really have a good deal and was very appreciative with it."
Noreen E: "Your whole team went out of their way as always for the work that had to be done. Special koodo's to Braeden Dempster for working on Saturday to replace the wheel bearing so that I could use the car for work Sunday."
Dave S: "The service surpassed my expectations. I service my Ford all the time thought I would bring in our Toyota. Quick Lane had everything needed for the service, and had it ready to roll in under an hour. Thank you.
Dwight D: "Thanks for the follow up email Chantelle. The service was excellent and I will be happy to indicate that on the survey when received. Have a great day!"
Ron L: "The explanation of everything about the vehicle and the salesman was awesome. no improvements needed!"
Ross L: "The explanation of everything about the vehicle and the salesman was awesome. no improvements needed."
Ron W: "Your service people are always polite, treating both my wife and I very well. The sales people always stop by and make sure we are taken care of while we wait for the vehicle."
Bernie F: "The people in the service department looked after me great yesterday. As for me this is only my second vehicle I've bought there and I haven't always been as happy with the service as I am now."
Johnny H: "Service was excellent, I am a Loyal Ford customer and have never had a bad experience with you guys."
Tracy C: "The overall experience was wonderful. Very friendly and helpful people."
Lori Seely: "I love going to Drayton Valley Ford. They are all friendly and awesome."
Tracy C: "The overall experience was wonderful. Very friendly and helpful people."
Douglas C: "The people we dealt with were excellent. No need for improvement."
Darrin C: "Excellent experience! Service provided was exceptional to anything I have ever received. Thank you for the great work!"
Colton M: "The service was PERFECT! Staff kept me informed of the status and time frame for completing my truck. All round great 1st visit in."
Eric Miller: "The purchasing experience exceeded my expectations. I would highly recommend Drayton Valley Ford to anyone in the market for a vehicle."
Robin R: "The staff in all departments are amazing. They never rush you out the door or make you feel like you are a pain. I appreciate the customer service and will always come back for this reason."
Lori S: "I love going to Drayton Valley Ford. They are all friendly and awesome."
Darryl R: "Over all, service was very good and the staff is always helpful from timely service or just putting air in your tires, they make you comfortable to drive down the road."
Ryan White: "The entire process, from order to deliver went smoothly."
Corly P: "Service was great!"
Dan V: "Usually I have a very good experience."
Forest Resources: "I got in right away and Drayton Valley Ford looked after my needs. Well done!"
CorlyP: "They are very prompt getting the work done."
Gordon T: "Very please with everything."
Wesley B: "Really liked that was not pushed in trying to find a vechicle,appreciated the experience with our salesman and the staff of Drayton valley Ford."
Jensen Diesel Performance: "The delivery of the truck nothing could be improved."
Parker T: "Best ever service and staff."
S&T Distributors: "Lots of communication especially from Danial. Even if delayed, they always told me."
Ronnie R: "Service was excellent yet again. Your team has come a long way! Thank you for all your hard work, definitely see the improvements."
Thomas W: "Just had my truck in today for service, it was a great experience! Your staff did an excellent job and completed the work right the 1st time. Thank you!
Shawn H: "The purchasing experience was great at Drayton Valley Ford. Staff were great about keeping us informed of delivery time after ordering the truck and ensured we were well taken care of. 100% survey all around!"
Gerald G: "The service advisor was wonderful, and very accommodating for my wife to have loner vehicle which is very important to us. Keep up the (good) work,"
Jewel E: "They worked with my boyfriend to surprise me with a couple add-ons. It was really quite cute."
Murray F: "I consistently receive exceptional service from the team at Drayton Valley Ford. My highest praise for Amber, Ian and Steve. These people set the benchmark for what customer service needs to look like in a competitive marketplace. Great job, everyone! Happy New Year!"
Karla D: "Everything was great even with me being 5 minutes late for appointment."
Jayson B: "DV Ford received 100% on the Ford survey from me. I had no issues and the service was great Thanks and see DV Ford on my next service."
Lori S: "You guys are seriously amazing. I would not take my truck anywhere else!"
Anna W: "Amazing personal service that was provided in a non-pressure atmosphere. Best price provided along with detailed explanation of everything from paper work to vehicle functions. I love my Escape!"
Terri M: "Very pleased. Thank You!"
Joanne O: "Thorough, efficient process and reasonably short wait time."
Virginia T: "They were very thorough."
Shan C: "Everything was great!"
Ellie B: "Very helpful & friendly service.'
Daniel P: "Your whole team at DV Ford are always accommodating and helpful. Service department exceeded expectations on our first service, and sales even came to talk with my wife to see how her car is."
John T: "Exceptional service and was able to pay for most of my service using my Owner Advantage Rewards. 100% all the way!"
Toni N: The staff in the Quick Lane were quick to get my oil changed and me out the door. Friendly and always acknowledge me by name. Personable small town service! I like that!
Rocky M: "Everything was great from the guy who checked me in to the tech that shook my hand. Even though it wasn't a Ford, they treated me like family and gave me a heck of a deal on tires."
Harvey C: "First off all let me briefly explain what happened. I dropped the truck off to get my 4x4 repaired and let me say they did a good job of that, but when I picked my truck up the dash was lit up like a Xmas tree. It wasn't like that when I dropped it off. I was pretty upset when I called back in. I talked to Chris and he did not argue at all, his response was that he would order the parts to replace the sensor and if I could drop it off on Tuesday he would get the work done at no cost to me. That's the s___ that impresses me and certainly will keep me coming back to DV ford. So let me say once again I was very impressed and satisfied with the service I got. Keep doing things like that for your customers and I'm sure your business will continue to grow. Thanks again and Happy Holidays to all of you at Ford. "
Jason B: "You did fine."
Cody O: "No complaints. Everyone at DV Ford does their best to run a smooth operation."
Barbara B: "Everything was great.....it was just a regular oil change.... but when we were driving home a service light came on. We called back and had to bring the car back the next day. This was very inconvenient for us since we do not live in Drayton Valley. It was repaired and everything looks good now. We were compensated for our inconvenience so we are very happy with how this was all handled."
Katherine L: "Everything went great. The front desk service consultant went above and beyond to accommodate me. She is a credit to your business."
Patrick B: "Got me in and back on the road timely."
Sonya W: "Amber was very helpful in assuring my vehicle was looked after and came in on time for warranty work. She is a very dedicated staff member."
Dennis M: "Everything was excellent. Could not have been taken care of any better. Had a visit with Danial, some coffee and snacks."
Harvey N: "It's a cold day and I have my truck running perfect! Thank you to Diana and the service team for getting the work done on my truck so that I could get to work."
Brandon W: "The whole sales experience was amazing. Brett had my winter tires ordered and set a time up for me to come back in to have them installed. First dealings with your Service team were amazing as well. Courteous and professional. Thoroughly enjoyed all my dealings with your dealership."
Nirupa S: "Nothing needed improvement. Servicing my truck was actually a painless and effortless experience for me, the customer."
Cedric S: "Everything went smoothly."
Harley H: "All went great!"
Thomas W: "All went well Drayton Valley Ford always goes above and beyond."
Bernard F: "The people I dealt with on my last visit were very good to deal with."
Marguerite N: "Excellent service. Always willing to answer all my questions. Always happy to see me."
Noreen S: "The service advisor was great at following up with my warranty work and ensuring my vehicle made it in for that work before the work order was cancelled."
Mike K: "Your service people were very accommodating to assist and get me back on the road. The follow-up of the progress of my vehicle was excellent and very much appreciated. "
John Floyd: "I live in Hinton and am currently working part-time in Drayton. The service was excellent, with over and above in all areas! If my job continues to here, I will be making Drayton Valley Ford my new home for service."
Edward M: "Everyone was super!"
Astra H: "Alysia and Karen were great!"
James D: "Friendly staff. No waiting. Got in and out on time."
Maureen T: "The service was good."
Sheri D: "Overall everything went great!"
William D: "Staff very friendly and kept me informed on progress. Love the car."
Michael H: "I Have purchased and serviced here since it was Sunshine Ford. I have to say the past 3 years there have been HUGE noticeable changes with all departments. Good changes. I "love" bringing my truck in and appreciate Amber and Alysia going over and above each time when I am in. It is peace of mind knowing I have such an amazing service team working for me and my vehicle. Sure makes my day easier knowing what is going on with my truck, and not left in limbo as to what is going on. Thank you very much for the great service! I will continue to be a loyal customer and purchase here and service here forever."
Eleanor: "Your service team are absolute gems, personable, accommodating and just outstanding people. I will not go anywhere else."
Stephan G: "Sales experience was amazing, none pushy salesman made it enjoyable in picking the perfect vehicle for us. Great people that were friendly and helpful."
Boyd K: "Knowledgeable sales staff. Straight forward and honest approach Always understanding to my needs and especially non-pressure sales."
Pierre G: "I like the fact there is a ride to get home and back if needed."
Wendy A: "I have never experienced any difficulty with DV Ford."
Boyd: "Just a hats off to your service dept. Please let the staff know that all the work they done to my pickup cleared up all issues including the navigation. Staff who go the extra mile need to be recognized. Thanks all"
Loraine F: "Steve was very friendly and helpful."
Shawn L: "A pleasure as always .... And I won the DV thunders tickets :)"
Diana S: "The whole sales team went over and above to get me into a new vehicle. Without their help and assistance, it would have never happened. I am a long time service customer and this was just one of the reasons I purchased here. The service team has always gone the extra mile to ensure my vehicle is fixed and running well. They have even went out of their way to come to my home and help me with my vehicle problems there. To me there is only one car dealership and that is Drayton Valley Ford."
Brian T: "Your staff make servicing my vehicle somewhat enjoyable. I sit and have a coffee and walk around to check all the new fancy vehicles out. Everyone takes the time to stop and ask if I need anything, or to simply just ask how I am. That, to me, is the way a business should be, personable and genuine."
Doreen C: "Ryan is one of the most helpful people there. Both the finance girls were excellent. Overall, staff is very pleasant. This is my fourth truck from that dealership."
Karen W: "Amber is always so helpful and just an amazing person to deal with."
Cory T: "Excellent service!"
Diana S: "I am so pleased with everything your dealership has done for me. My issues with my old Escape had nothing to do with you, and your team stepped up multiple times to help me out. This is one of the reasons I purchased from DV Ford again. Their caring nature made me feel valued, and that they genuinely cared about me as a person and not dollar signs. I recommend DV Ford to all."
Charles S: "Excellent staff. My battery died in the parking lot at the store. DV Ford sent someone over to boost me and get me going so I could come and get a new battery. That is customer service!"
Paul W: "Your service team never ceases to amaze me. Each time I am in they continually go out of their way to provide my wife and I superior service!"
Chris W: "Great team, great service. Best in the biz!"
Andy K: "Great service. Thank you, Alysia for always going the extra mile!"
Thomas M: "Amber was great!"
John C from Edmonton: "Broke down in Drayton, and your team worked quick to get me back on the road. My kids were dirty and no one said a thing, got the kids comfy on the couch with TV and snacks. Every single person in that dealership, went over and above to get me and my family home. Thank you so much!"
Karen W: "Your staff are the reason I keep coming to you. Their upbeat attitudes, smiles and greeting me by name make me feel confident that they genuinely care about me and my vehicles. "
Theodore D: "Sales experience was excellent from beginning to end. Searching for a vehicle in a non-pressure environment, helped me choose the right vehicle. I love my "machine" and am pleased I made the choice to come to DV Ford. Have told all my friends!"
David C: "Everything was awesome!"
Caitlin R: "I love you all."
Dahl Grading & Excavating: "Quick, easy procedure. Salesman was great!"
Rita S: "The staff is genuinely friendly and helpful."
Anna S: "Everything went as promised, on time and to my satisfaction. Nothing to improve."
Al L:"Steve handled my needs and requests quickly and professionally."
Sheldon D: "The team did an amazing job with no pressure, and we're excellent to deal the whole time. Thanks Ford Drayton Valley."
John B: "They gave me a really fair offer on my trade which was the biggest point on the sale. My salesman was very grateful for my business and my accessories were dealt with in a timely manner. i ordered mud flaps and seat covers for only the front. when i got my bill i noticed the rear seats were done and i mentioned I was specific not to order rear covers for i use it for work and the back seat is always folded up. They immediately removed and took off the bill with no questions asked. Good on them."
Howlin' Hills Holdings: "Treat you just like family. Take care of all details in regards to the purchase right thru to accessories and service!"
Carl P; "Service was completed promptly and I knew what type of service was to be performed."
Kenneth M: "Very pleased."
Debra B: "The staff was friendly, knowledgeable and answered my questions and concerns professiona
John D: "Service was excellent."
K-FOUR CARNAHAN: "Kept me informed for what was happening with my vehicle."
Shirley T: "Seemed like everyone was pleased to be there, very good attitudes which made me happy to be there."
Theresa H: "The staff is very friendly and efficient."
Terrance D: "I think they went above there duties on helping me buy my vehicle."
Amber S: "Always wonderful service."
Murray F: "Once again, the team at Drayton Valley Ford went above and beyond to make my experience a positive one. They have a great, young team there that just keeps getting better and better."
Dwayne O: "Professional service."
Sales customer Christoph: " Everyone was great during our purchase. The Explorer is just what I needed, and now I think I need a truck. That girl Amber, takes care of my car, Jason, Jennifer and Danial are fabulous too. Looking forward to many more dealings with your dealership."
Gerry L: "The customer service your team provides is amazing. It does not matter what department I am dealing with, they are all professional and courteous."
Dustin M: "please put a note in my account, I AM ALWAYS HAPPY WITH DRAYTON VALLEY FORD!! Your staff are friendly, acknowledge me and even call me by name. Why would I go anywhere else?"
Leeanne P: "I need to do another huge shout out to the crew at Drayton Valley Ford. Took my vehicle in today to get my winter tires put on and it was a very pleasant experience. I also had a wee bit of a dent in the back of my vehicle the mechanic, Steve (love this guy) popped it out. Can't even tell it was there. I am always treated so good when I go in there, doesn't matter for what. I think it was fate when my old Ford broke down in front of the business. I have been blessed with the best services ever. Thank you all at Drayton Valley Ford."
Julia M:"I respect the fact that i never have to wait too long."
Joyce T: "Very courteous."
Darcey M:"Service advisors are always helpful. Parts counter as well."
Stephan D: "Danial and Jen are rock stars."
Judy L: "Love the staff and help."
Benjamin B: "The whole experience was excellent."
Margery B: "Great team of people, pleasant to deal with, professional and great listeners!"
Taria K: "Alysia at Drayton Valley Ford is absolutely amazing!
Nicolas S: "Service was amazing!!! Everything went great!"
Danial I: "I love that Amber does not just acknowledge me when we come in but she also makes sure she says hi to all of my kiddos. You know it is good service when my kids are happy to go see Amber."
Jolene I: "Amber is great. I have had issues in the past but she is caring and knowledgeable. She knows what great service is!"
Cora A: "The service I received in the Quicklane recently and in the past have always been exceptional. When I purchased my new vehicle, the service was amazing. My service in the past for my previous vehicle was less than exceptional and I've seen a major improvement thus far."
Pat M: "Ian (Alonso) took the time to listen to all the items I needed completed and then reviewed them with me before ending the conversation. Great customer care and attention are what keeps me coming in from the city to have my work completed. Nice work, Drayton Valley Ford!"
Murray F: "Excellent service from beginning to end. The staff is friendly and professional. Always a great experience dealing with the fine team at Drayton Valley Ford."
Rod Y: "Alysia is very calm and helpful. Even when she doesn't have good news to share about my truck, she tells me how it is, straight forward and honest. Appreciate it very much. "
Jolene I: "Work in the Quick Lane was fast and efficient. I had forgot my stroller for my twins and Amber put 2 guys on my truck to get me in and out fast. The team is always so helpful when I am there, washing my windows and helping me load the kids. Just the little extra touches that make Drayton Valley Ford the best!!
Jason L: "Everyone at Drayton Valley Ford is great to deal with. The service is amazing. Never had a problem with anything."
Bradley M: "Our Salesman was fun to work with and made sure to understand our needs. The finance/sales manager was also fun to work with but was very good at the paperwork and getting us through the process smoothly. Nice work Drayton Valley Ford."
Judy T: "The staff is very friendly!"
Jewel E: "I found everything totally up to par. I wasnt rushed or pushed. Kinda felt like i had known my sales guy (Jason) for a long time but this was my first meeting."
Dwight D: "My sales agent Colin was truly excellent. He is the reason we chose to buy a Ford and purchase at Drayton Valley Ford!
John D: "I was very satisfied."
Reginald H: "Very friendly, courteous and knowledgeable personnel. Communicated very well, had to keep car until next day, asked if I needed a vehicle. Called as soon as car was ready. Car was ready before hey had predicted."
Byron S: "Service advisor was very helpful, double checked things at my request."
Grant W: "I called on the morning I needed a service and got an appointment that day."
Arnold J: "I am Happy with the service."
Alysia P: "Service was great!"
Matthew L: "Drayton Valley (Ford) were patient and held the vehicle until we were in a position to sign on the dotted line. No high pressure sales tactic were used."
Erin M: "The service was great!"
Erin S: "Amber that works the front counter is always great! She is a terrific asset for you guys. :)"
Lyle P: "Everything was a great experience at the dealership."
Nikki C: "Customer service was excellent."
Clarence M: "Sales staff were excellent. This is #7 vehicle we have purchased through DV Ford."
David J from Saskatchewan: "(I've) never been treated better at any dealership and (I've) been to lots. Thank you. (I) look forward to when (I'm) back up for work to use (your) Service Team.
Randy P: "Had nothing but praise to send out to Brett and the team. The whole process was painless and signing and driving away in his new truck was simple and easy."
Shawn L: "I was very happy with the truck I chose and the sales person I talked to. Good job, Brett."
Brent B: "This experience was as it should be, uncomplicated and smooth."
Pierre G: "Everything went well with the oil change and filters. Done in the time discussed."
Joanne W: "The service I got at Drayton Valley Ford on August 16, 2016 was excellent."
Keith M. "You guys are rock stars in terms of customer service. I was completely satisfied. Thanks!"
Thomas M: "Service advisor, Amber was efficient and polite."
Sue F: "Amber was amazing!"
Robert L: "Did great, had my vehicle back in a timely fashion."
Parker T: "Always spectacular!"
Wes S: "I'm always impressed by how friendly the staff is. Very helpful as well. Thank you!!"
Jason L: "Second vehicle I bought from Drayton Valley Ford. Always a great experience with sales and customer service."
Glen T: "Friendly experienced staff, explaining all features on my new vehicle."
Jordan C: "Great people!"
Gregory R: "Perfect!"
Cory D: "The whole process was extremely easy. I was offered a deal and it sounded good to me! The only hiccup was the finance team not dealing with Scotia often. But it was extremely minor and easily overcome. Very good experience!"
Danny B: "The quality of service is fantastic and the staff is great and there really is nothing to improve upon."
Robert F: "The sales representative Collin frost was great and kept things clear and clean."
Marguerite N: "Everyone was pleasant and helpful in answering all my questions. They got everything that was needed. They went above and beyond everything."
Edward M: "Everything was explained to me in full detail when I had a question."
Anthony G: Friendly, helpful staff.
Ronald P: "They delivered on time and did a good job!"
Inmaculada A: "I'm satisfied with the great service."
Gordon S: "Very good service!"
Justin K: "The sales reps worked really hard for me and stayed late to fit my schedule, that was great. The staff at DV Ford are fantastic; they worked hard to find me a good deal and worked around my schedule. I'm happy that a dealership of this quality is in my hometown."
Wes M: "Brad Getson and Alysia Porter were amazing as usual!"
Megan L: "Everything went better than expected when we went there. We were taken care of and they went above and beyond. The staff including the detailing lady stayed late while awaiting the arrival of our new vehicle from another dealership. They were upfront and honest. The different rewards programs were a fanastic bonus! This has been the smoothest vehicle purchase yet!"
Melissa J: "You did awesome!"
Matt H: "Quick Lane service counter staff are fast, efficient, friendly and helpful."
Jacqueline I: "They always find time to fit me in when I need service. My vehicle is always ready when they say it will be and comes out looking brand new. I'm very happy with the services of Ford."
Roberta D: "Everybody was very friendly."
Joseph N: "Thumbs Up!"
Scott L: "Good honest service! I hate car dealers and Drayton Valley Ford did not make me feel this way at all. Thank you DV Ford!"
Robert J: "My daughter purchased a vehicle a few years ago (and) we had some concerns about that but your team came through and also made my experience a great one! We purchased a new vehicle a couple years ago and (were) starting to have a bit of a bad feeling on how we (were) getting treated on this vehicle (BUT) now – due to our recent purchase and the way we have been treated and the number of follow-up calls we have received – when we go to purchase our next vehicle, we will stop at DV Ford first! Thanks for making this a hassle-free experience."
Ronald M: "Car was serviced on time and staff are professional and friendly."
Ava C: "She (Service Writer) was very friendly!"
Melanie C: "Very great service. I LOVE my Ford family!"
Terry L: "Excellent at the services ..."
Ornesto T: "I recommended another couple to purchase a truck."
Joanne O: "Good people to deal with, no problems. I'll go there again."
Lorne B: "Everything went well."
Jesse L: "No complaints. Everything was prompt, very timely, probably the quickest service I've had yet. I had a nice chat with Jason in sales while I was waiting which really past the time and always beats sitting and waiting."
Kennith M: "Everything went very well."
Jayson B: "My service experience was excellent. Look forward to my next service. Thanks D.V Ford."
Wayland T: "Excellent service, very friendly staff."
Cody O: "Good honest open business, hard to improve on that."
Parker T: "Was really easy trading in my F350 and down grading to a car."
Patricia M: "Friendly service staff manning the front counter."
Catherine M. "I was impressed with the service I was given."
Christine M. "I was very happy and satisfied with the service at Drayton Valley Ford."
Muriel H. "Excellent communication skills and good response to my questions. Friendly and helpful."
Michael H "I have come to DV Ford for many years, Amber and Alysia continue to go over and above each time I am there. I feel that your team is by far the best I have seen over the years, and hope it continues this way."
Paula H emailed back. "Everything was great, always a pleasure dealing with you folks. I am well aware of my Owner Advantage points and used them on my service!"
Cora A. "So very pleased with the whole purchase experience here. No pressure, no gimmicks, just great customer service. THANK YOU!"
Kind words from Doug and Carol D:
(We were able to help out Doug & Carol during a challenging time with some necessary truck repairs. We're happy to help our friends and neighbours and we're sincere when we say that we're proud to be part of the community.)
Dear Chantelle: It is with great gratitude that I am sending this letter. I would first like to thank you, Chantelle for reading and acting on our son's letter he wrote to you. I would like to thank Chris Watts, your Service Manager, for being so kind, understanding and sympthetic to my problem. I would like to thank Ron Kittler, your Shop Foreman and Justing Schneider, one of your technicians, for all the work they did on my truck. I would like to thank Kathy Mann, one of the Service Advisors, for being so kind and being friendly and professional. I would like thank Karen Bennink in your rentals department for being so friendly and kind. I would just like to thank everyone at Drayon Valley Ford. (WELL DONE!) You have no idea what this act of kindness has done for my wife and I. Again, thank you. Sincerely Doug and Carol Davis.